Can you ship to my country?
We ship to most countries. If you are unsure if the country you are residing in is available for us to ship to, please send us an email at mail[at]petapparelfashion[dot]com so we can confirm if your country is within our reach. If it is not, please rest assured that we are continuously trying to expand our network and we may have your country within our available shipping areas soon.
How long does shipping take?
In order to fully accommodate your needs, we offer various shipping methods that would allow you to receive your item when you want to receive it.
Orders are shipped within 24 to 48 hours through US Postal Service (USPS). The shortest time that we can ship to you is 2 days and the maximum is around 30 days.
Please note that the transit time for shipping also depends on the destination of the package or where you will be shipping the item/s to.
Do you offer EXPEDITED Shipping?
Yes, we do. Priority and Express Mail service is available for an extra fee. Please note that charges will vary depending on package size and destination. Please contact us at mail[at]petapparelfashion[dot]com so for more information on shipping.
How do I track my order?
When tracking is available, we will send you your tracking number via email so you can check exactly where your order is.
Why have I not yet received my package?
There are several reasons why you may have not received your package:
o PetApparelFashion usually notifies buyers that their item has been shipped out via email. The email message should contain your order confirmation and tracking number. If you have not received an email from us informing you that your package has been shipped out, it is quite possible that it has not been shipped out yet.
o If you are worried about your order, please do not hesitate to contact us at mail[at]petapparelfashion[dot]com so so we can assist you in monitoring the status of your package until it arrives safely unto your doorstep.
o On very rare occasions, the package is stuck in customs. You may check with your local customs agency to see if your package is detained there, because it is possible that you will be required to pay import duties. Please inform us if you need any information from us in order to assist you in clarifying information invoices to customs.
o If you suspect that you have provided an incorrect shipping address, please send us an email at: mail[at]petapparelfashion[dot]com so so we can do what we can to stop the item from being shipped to that address.
o You may have not received your item, because it is still in transit. In cases like these, please check the website of the shipping method or delivery service you had chosen to monitor the status or progress of your parcel.
Do you charge for important tax and duties?Since tax varies amongst different countries, we are unable to collect any taxes or duties that your country may impose upon you. As the buyer, it is your responsibility to handle the import tax or charges in your country.