General Questions
Who
we are – the best place to go for pet apparel!
We,
at PetApparelFashion, believe that pets should be given all the
best in life! After all, they are such loyal companions. They
accompany us in times of joy and lift our spirits when we are feeling
down. That is why we are here to help you bring out your pet’s own
individual style and personality through the best assortment of pet clothes and
accessories in the market!
Why
should I order from PetApparelFashion?
We
offer you GOOD PRICES!
At
PetApparelFashion, we understand the importance of a good bargain that is
exactly why we offer you quality products with the best prices! We want
you to have the best bargains we can offer!
We
offer you EXCELLENT CHOICES!
We
understand that each pet and each owner has their own individual style and
personality and we want to bring out that uniqueness through the clothes and
accessories that we have on our website! We have a wide array of choices
for you to choose from so that the only thing you need to worry about is what
to choose and not the limited options that you have!
Where
are you located?
PetApparelFashion is located at 3300 NW 112 Avenue
Unit#8, Doral Florida USA 33172.
How
can I contact you?
You
may reach us through email at mail[at]petapparelfashion[dot]com
Do
I need to sign up for an account to order?
Yes,
you do. But rest assured that PetApparelFashion
values your privacy and security so we will not share or distribute your
information anywhere.
When
you sign up with us, you not only allow yourself the opportunity of purchasing
our items, you are also opening your doors to the various services that we have
to offer you! Some of these services
include:
Yes,
you do. But rest assured that PetApparelFashion
values your privacy and security so we will not share or distribute your
information anywhere.
When
you sign up with us, you not only allow yourself the opportunity of purchasing
our items, you are also opening your doors to the various services that we have
to offer you! Some of these services
include:
- Permanent Cart
Any products that
you have added to your online cart will remain there until you have removed or
checked them out, allowing you to go back to those items at anytime.
- Order History
You can view all the purchases or
transactions that you have made with us.
- Product
Reviews
We value your
opinion and want to hear about your experience transacting with us. By signing up for an account with us, you can
share your personal views and opinions about our products and services to our
other customers!
Your
stock is not enough for my order. What do I do now?
We
live to satisfy our customers and that is why if you want to make multiple
purchase, but feel that the stock we have is not enough for your transaction,
we will make sure to accommodate your needs. Once an item is out of stock,
PetApparelFashion makes the necessary notifications to our suppliers and
manufacturers. This way our stocks are replenished as soon as possible.
How
do I specify a larger quantity for an item?
When
you add an item to your Shopping Cart, you will see a default quantity of 1
under the Qty. column. Change the quantity to the amount desired and click
Update Cart. The Shopping Cart will now reflect your new quantity. You may then
click Continue Shopping to shop for more items or Checkout to start the
checkout process.
Are
all of your products listed on the website?
All
of the products that we have are found on the website. If you cannot find
what you are looking for on our website, please do not hesitate to contact
us. If the item you are looking for is not part of our product line, we
will see what we can do in order to get it for you!
Do
you offer free samples?
As
much as we would like to offer you free samples, we’re afraid that we cannot do
so at this time. Should we have any promotions wherein we will be
providing free samples, we will make sure to inform you.
Do
you offer price discounts?
Not
at this time, but we want to provide you with the best bargains we can offer so
stay tuned for new promotions and discounts that we will be posting on the
website!
How
do I cancel my order?
Once
you have completed a payment or transaction and you decide to cancel it, please
email us as soon as possible at mail[at]petapparelfashion[dot]com
Please
note that an item has already been shipped once the shipping label and tracking
numbers have been generated. If an order has already been
shipped, the order can no longer be cancelled. Once this happens, you
may choose to have your item returned. (Please view our Return policy for more
details).
What
is your Return Policy?
We
understand that there are times when our products simply do not fit your
needs. That is why we offer a 30 day Return Policy for all items that we
have in our product line. If you feel that you have changed your mind or
the item that you have ordered is not at par with your expectations, you may
choose to send it back to us and obtain a refund or replace it with another
product. This is
All
returns must be pre-authorized. This means that you would need to contact
us at mail[at]petapparelfashion[dot]com
Items
must meet the following guidelines in order to qualify for Return or Exchange:
Are
there any fees for returning an item?
All
returns/refunds/exchanges are subject to a 15% restocking fee.
Making a payment
Which
payment methods do you accept?
PetApparelFashion
accepts Visa, MasterCard, American Express and Discover payments made through
PayPal.
What
is PayPal?
PayPal
is one of the most secure payment methods online, because it allows you to make
a payment without having to share your card details with the party you are
transacting with.
All
you need to do is add your card details unto your PayPal account and you can
start making payments not only in CampingnFishing.com, but in virtually
hundreds of websites and merchants that accept PayPal.
The
beauty about making payments through PayPal is that you are not only confined
to making payments using a card. You may also opt to make payments using a
bank account or debit card.
Do
you charge Sales Tax?
Currently,
only California residents are charged a sales tax of 8.75%.
Shipping Questions
Can
you ship to my country?
We
ship to most countries. If you are unsure if the country you are residing
in is available for us to ship to, please send us an email at mail[at]petapparelfashion[dot]com
How
long does shipping take?
In
order to fully accommodate your needs, we offer various shipping methods that
would allow you to receive your item when you want to receive it.
Orders
are shipped within 24 to 48 hours through US Postal Service (USPS). The
shortest time that we can ship to you is 2 days and the maximum is around 30
days.
Please
note that the transit time for shipping also depends on the destination of the
package or where you will be shipping the item/s to.
Do
you offer EXPEDITED Shipping?
Yes,
we do. Priority and Express Mail service is available for an extra
fee. Please note that charges will vary depending on package size and
destination. Please contact us at mail[at]petapparelfashion[dot]com
How
do I track my order?
When
tracking is available, we will send you your tracking number via email so you
can check exactly where your order is.
Why
have I not yet received my package?
There
are several reasons why you may have not received your package:
o PetApparelFashion
usually notifies buyers that their item has been shipped out via
email. The email message should contain your order confirmation and
tracking number. If you have not received an email from us informing you
that your package has been shipped out, it is quite possible that it has not
been shipped out yet.
o If
you are worried about your order, please do not hesitate to contact us at mail[at]petapparelfashion[dot]com
o On
very rare occasions, the package is stuck in customs. You may check with
your local customs agency to see if your package is detained there, because it
is possible that you will be required to pay import duties. Please inform
us if you need any information from us in order to assist you in clarifying information
invoices to customs.
o If
you suspect that you have provided an incorrect shipping address, please send
us an email at: mail[at]petapparelfashion[dot]com
o You
may have not received your item, because it is still in transit. In cases
like these, please check the website of the shipping method or delivery service
you had chosen to monitor the status or progress of your parcel.
Do
you charge for important tax and duties?
Since
tax varies amongst different countries, we are unable to collect any taxes or
duties that your country may impose upon you. As the buyer, it is your
responsibility to handle the import tax or charges in your country.
